Privacy Policy
Welcome to Aurelia Comforts. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a reservation, or stay at our hotel. Please read this policy carefully to understand how we handle your personal data.
1. Information We Collect
We collect both personal and non-personal information when you interact with us. This information may be collected directly from you or automatically through our website and services.
A. Personal Information
- Contact Information: Name, email address, phone number, postal address.
- Reservation Details: Check-in/check-out dates, room preferences, special requests.
- Payment Information: Credit card details (handled securely by payment processors).
- Identification: Government-issued ID (e.g., passport or driver’s license).
- Special Requests: Information about allergies, disabilities, or preferences.
B. Non-Personal Information
- Website Activity: Information such as your IP address, browser type, language preference, and pages visited on our site.
- Device Information: Data about your device, including the type and version of your operating system and device used to access our website.
- Cookies: We use cookies to enhance your website experience. You can manage your cookie preferences in your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Reservation and Service Fulfillment: To process your booking and provide services during your stay.
- Guest Communication: To confirm reservations, send important notices, and communicate with you about your stay.
- Marketing: With your consent, to send promotional emails, offers, and newsletters. You may opt-out at any time by clicking the unsubscribe link in our emails.
- Improvement of Services: To improve our services, conduct guest satisfaction surveys, and customize your experience.
- Security and Legal Compliance: To ensure the safety and security of our guests, comply with legal obligations, prevent fraud, and resolve disputes.
3. Sharing Your Information
We may share your personal data with the following third parties:
- Service Providers: Third-party vendors who assist in our business operations, such as payment processors, IT support, booking platforms, and marketing agencies.
- Business Partners: Travel agencies, event organizers, and loyalty programs who may require your data to provide their services.
- Legal Obligations: We may disclose your information to authorities if required by law or to protect our rights or the rights of others.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. If you wish to request the deletion of your data, please contact us at the details below.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, analyze traffic, and provide personalized content. Cookies help us recognize you during future visits and improve your experience. You can disable cookies through your browser settings, though some features of our website may not function properly without them.
6. Data Security
We take reasonable precautions to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure payment processing, and restricting access to your data to authorized personnel only.
However, please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete personal data.
- Deletion: You may request the deletion of your personal data, subject to legal or contractual limitations.
- Opt-Out: You can opt-out of marketing communications at any time by using the “unsubscribe” option in our emails.
- Data Portability: You may request a copy of your personal data in a structured, commonly used format for transmission to another organization.
To exercise any of these rights, please contact us using the contact information provided below.
8. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years old. If you believe we have collected such information, please contact us immediately so we can take appropriate action.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Aurelia Comforts
Konaje University Road, Near Yenepoya Medical College Deralakatte, Mangalore Karnataka – 575 018
Email: info@aureliacomforts.com, aureliahome26@gmail.com
Phone: 0824-6637199, 0824-6637166, 80506 98899
Consent
By booking a reservation or using our website and services, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.